Shipping & Returns
Packages ship within 5 business days from the date we receive the order. Items are shipped directly from Montreal, Canada using the CA Postal Service.
For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. Since Locomotive Inc. is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.
International orders will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.
Return & Exchange policy
We gladly accepts returns of unworn or defective merchandise for full refund within fourteen (14) days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
Locomotive Inc. does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order at your earliest convenience.
If you would like to return an item purchased on Locomotive Store, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval. Emails should be sent to email@example.com.
Items must be returned in new & unused condition, with all original packaging and tags attached.
Customers are responsible for covering the cost of return shipments and coordinating the return with their local post.